Field Service

Prove the crew was there.
Bill with confidence.

When a customer says nobody showed up, you should not have to take anyone's word for it. AirIQ puts arrival times, time on site, and routes on the record.

You don't need a big fleet. Most customers run 20 to 50 vehicles, and plenty run fewer.

No contract 15-minute plug-in install Works for 3 vans or 300
A service technician working on pipework
The problem

"Where was the crew?" costs you twice.

A customer disputes the invoice: the tech was late, or never came. You were not there, your calendar says one thing, and the customer says another.

Meanwhile dispatch runs on group texts. The van you sent across town drives past the one that was five minutes away, ETAs are guesses, and every "on my way" is unverifiable.

Service businesses live on trust and margins. Location history protects both: quietly, automatically, on every job.

The record that settles it

Every arrival, departure, and minute on site, timestamped.

Every vehicle's day is on the map in your dashboard: when the van arrived, how long it stayed, the route it took. When a dispute comes in, you look it up.

  • Arrival and departure times you can show a customer
  • Route history for every vehicle, every day
  • Live map for "who's closest" dispatch decisions
  • Geofence alerts when crews reach the jobsite
  • Tool Tags so equipment leaves the site with the truck
map showing vehicle arrival and departure times on a route
What it saves you

The margin on a service call is thinner than the drive to it.

Every unbilled hour, every van sent from the wrong side of town, every truck that quits mid-route comes out of the same job's margin.

Billable hours match what happened

Time on site is timestamped from arrival to departure, so the invoice reflects the visit instead of the estimate, and a challenged line item has a record behind it.

The closest van gets the call

Dispatch off a live map instead of a phone tree. Fewer crossed routes means less fuel, less overtime, and room for one more job in the day.

Vans get serviced before they strand a crew

Maintenance reminders run on the mileage and engine hours the vehicle reports itself, and fault codes reach the office before the van quits in a customer's driveway.

Customer story

"Since implementing AirIQ's Plug and Track™ device in our fleet, we have gone an entire year without losing a vehicle."

— Mike, President, major car rental company

A van that never goes missing is a job that never gets missed. The tracker went in without a wiring loom or a day off the road, and the year that followed is the whole argument.

1 year
with no vehicle lost, after fitting Plug and Track™
Products that power it

Track the trucks. Then track what's in them.

IQ-Plug OBD tracking device

IQ-Plug

Plug and Track™ GPS, into the OBD port, reporting in about 15 minutes. No van off the road.

Tool Tag bluetooth asset tag

Tool Tag

Bluetooth tags for the equipment your crews carry, so tools stop staying behind at jobsites.

Field service questions

What owners ask about tracking a crew.

A customer says my crew never showed. How does this help?
Pull up the vehicle's route history and you have the arrival time, the departure time, and the time on site, timestamped. One AirIQ customer resolved a customer dispute in under five minutes using GPS data. The conversation ends with facts, not apologies.
Can it help me dispatch faster?
Yes. With every van on a live map, the "who's closest" question answers itself. Send the nearest crew, quote honest ETAs, and stop burning fuel on crossed routes.
How hard is the install for a small shop?
IQ-Plug is Plug and Track™: it goes into the OBD port and is reporting in about 15 minutes per vehicle. No installer, no downtime, no van off the road.
Can I track the tools as well as the trucks?
Yes. Bluetooth Tool Tags ride on your equipment and check in through vehicle gateways, so you know which truck a tool is on, and when it didn't leave the last jobsite.
Is there a contract?
No. AirIQ is month-to-month with no long-term contract and no early-termination fee, sized for a three-van shop or a hundred-truck operation.

Never lose another "where was the crew" argument.

A live demo with a service fleet like yours in mind: routes, arrival times, and dispatch. No contract either way.

No contracts·15-minute install·Cancel anytime

Prefer to talk? 1-888-606-6444