How to do the thing
you came here to do.

Run a history query for the vehicle, the date and the time. Events come back in a list, and a film icon marks the ones with video.

Click the film icon, then use the three-dot menu in the corner of the player to download the clip.

Events caused by the driver are uploaded to the cloud on their own: tamper, SOS, distracted driving, vibration, harsh braking, rapid acceleration and sharp turns. Those play at any time.

Routine events stay on the camera: arrive, leave, tracking, power up and power down. The camera has to be powered for those to come back.

Tracking history is held for at least two years before it is archived.

Camera event video is stored for up to 120 days. Footage on the camera itself is overwritten as new video is recorded.

Take the micro SD card out of the camera and read it with a card reader. That is the practical way to get more than an event clip.

The card sits behind an anti-tamper panel, so you will need the proprietary screw driver that came with the install.

The IQ-CAM has not been calibrated. Until it is, live video and most event types will not work.

Open the camera settings in AirIQ Fleet and start recalibration. Detection sensitivity can be set to low, medium or high.

Click the camera icon in the asset's Actions column and a live window opens. The plus in the corner adds the driver-facing view next to the road view.

Close it when you are done. Live video runs against the camera's data allowance, so leaving it open all afternoon is an expensive way to watch a parking lot.

If the camera is asleep, tap the screen on the unit to wake it and try again.

All of it sits in camera settings on the asset. The driver-facing view, the microphone, vibration detection in standby, driver-behavior events and distracted-driving alerts each switch on and off on their own.

The microphone applies to recordings, not to live video.

Distraction detection works by watching the driver's eyes, so sunglasses can set it off. If a driver is getting flagged all day, turn the sensitivity down before you turn the feature off.

Open Maintenance and choose Schedules on the asset. Set it against odometer, date or engine hours.

Set the interval and the reminder, and the email arrives before the deadline. Oil at every 5,000 km with a 1,000 km reminder emails you at 9,000.

Only admins create schedules. Anyone can log a service record against one.

Vehicles with a connected engine module report their own odometer, as long as the make and model support it. Nothing to do there.

Everything else you calibrate once, on the asset, and it tracks from that point. Engine hours work the same way, and each has its own icon in the asset's data grid.

Worth doing at install. Calibrate it then and every reading afterwards is right.

Open Actions, choose Vehicle Disable, select execute now and submit.

This is only available on certain device models, and it needs separate wiring installed and tested by your installer. Check with Client Care before you rely on it.

Plug-in devices move between vehicles freely. Unplug it from one and plug it into the next.

Tell Client Care so the unit is reassigned to the right vehicle in your account, otherwise the trips land under the old one.

Search for the asset and open Edit Asset. The name, the fleet it belongs to and the asset type all change there.

Asset type is worth getting right. It decides which icon the vehicle gets on the map, which is the difference between reading the yard at a glance and squinting at it.

This is the radius search. Select the assets you care about first, or choose Get All. Then click the circle icon at the top left of the map and drag a circle over the area. The handles resize it, a double-click removes it.

In a history query, tick search within drawn circle to limit the results to what sits inside.

One catch worth knowing: it only looks at the assets you selected before drawing. If the answer comes back emptier than expected, that is usually why.

Open Maintenance, choose Service on the asset, then New Service Record, and fill in what was done.

Tick update schedule when you close it and the matching maintenance schedule rolls forward on its own, so the next reminder counts from this service rather than the last one. Skip that and the reminders keep firing against an old date.

Click the cog beside the grid. You can switch between grid and card view, move it to the side or the bottom, pick which columns appear, and set what the list sorts by.

On a phone you can also choose whether it opens on the map or the asset list.

Refresh the browser after saving, or the old layout hangs around.